Glider Content

13 September 2010

Frequently Asked Questions

Company Profile
- Blue Rhino IT Distribution (001829347-W)
- Started as online SOHO business on 2009, currently renting office at Subang Jaya area. (Please check out our blog for details)
- Verified & participated in more than 20 online shopping platforms.
- Contact us via or PM. No telephone call support.
- Authorized Malaysia Dealer for Armaggeddon, Kingston, Logitech, Razer, Toshiba, Transcend, Western Digital.

Courier Delivery

Cash On Delivery, COD
- Deposit needed.
- FREE COD meet up at shopping malls in Mutiara Damansara.

Things To Know Before Placing Order
- We do not keep stock at all. Every order, we help you to order from Distributor Warehouse.
- Distributor Warehouse stock is based on first-come-first-serve basis. If there is no more stock when the time you make payment, you can choose to:
a) wait for next shipment to arrive, usually takes around 7~21 days.
b) cancel order & ask for full refund immediately.
- No more cut-off time limitation. As long as we are in online mode, you can always PM conversation with us.
- Please allow 1~2 working days for Distributor Warehouse to process your order after payment confirmation.
- Interbank transfer (different bank transfer) might take extra 1~2 working days for the transaction to complete.
- Buyer takes full responsilibity on dealing with your chosen courier company.
- We accept no responsibility for any losses or damages during courier delivery.

How To Claim Warranty (For The Entire Warranty Period)
- Send it back to me (the same place we meet up or courier it back to me). *** Strongly Recommend
- For courier method, you need to bear the delivery fees (both ways).
- Or you can choose to visit the Distributor Office yourself.
- That is why it is very important to keep the receipt & the entire box.

What We Believe
- We believe in building long term partnership with you.
- We believe that you do not want any hassle when buying online & claiming warranty.
- That is why we are here to focus on what we do best - fast distribution & up-and-running warranty claim.


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